FAQ

Najahat Chikankari Help Center. Here you will find answers to the most common questions about our sizes, garment care, shipping policies, and handcrafted products.

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1. Sizing & Fit

How do I choose the correct size?
We provide a detailed Size Chart on every product page. Because Chikankari garments are generally designed for an easy, graceful fit, we recommend measuring your bust/chest size in inches and choosing the size that offers 1 to 2 inches of comfortable ease.

Do hand-embroidered or pure cotton garments shrink?
Natural fabrics like 100% pure cotton, Mulmul, and Chanderi may undergo minor natural shrinkage (around 1–2%) after the first wash. If you prefer a relaxed fit or are between sizes, we suggest opting for one size larger.
### Are unstitched suit sets available?
Yes, we offer both readymade garments and unstitched dress materials so you can customize the tailoring to your preferred measurements.

2. Product Authenticity & Handcrafting

Is all the embroidery done by hand?
Yes! As direct manufacturers based in Lucknow, all our authentic Chikankari pieces feature traditional hand-embroidery (including classic stitches such as Bakhiya, Phanda, Ghasspatti, and Shadow Work) created by skilled artisans.

Why does my garment have slight variations in the pattern?
Unlike machine-made clothes, authentic hand embroidery is done thread by thread by human hands. Minor variations in stitch density, motif placement, or tiny washable trace marks are natural marks of true handicraft—making every single piece uniquely yours.

3. Wash & Care Instructions

How should I wash my Chikankari garments?

  • Pure Cotton, Mulmul & Viscose : We recommend a gentle hand wash separately in cold water using a mild liquid detergent. Do not soak for long periods or wring harshly.
  • Georgette, Chanderi & Silk Blends : Dry cleaning is strongly recommended to preserve the delicate fabric and hand embroidery work.

How should I dry and iron my clothes?
Always air dry your garments in the shade to prevent fabric color fading.
Iron on a low-to-medium heat setting. We recommend ironing on the Reverse side of the embroidery to protect the delicate threads.

4. Shipping & Delivery

Where do you ship?
We ship across India. We also accommodate international shipping upon request—please contact us directly via WhatsApp or email for international rates.

How long will it take to receive my order?

  • Order Processing : Orders are dispatched within 24 to 48 business hours.
  • Delivery Timeline : Standard delivery takes 4 to 7 business days depending on your pin code.

How can I track my shipment?
Once your order is dispatched, we send a tracking link and consignment details directly to your registered email and WhatsApp number.

5. Orders & Support

Can I cancel or modify my order?
You can request cancellations or address changes within 12 hours of placing your order by contacting customer support before the dispatch is initiated.

Still have questions?
Our support team is always happy to help!
WhatsApp / Call : +91 7054575533
Email : erazkhan112@gmail.com
Support Hours : Monday to Sunday | 10:00 AM – 8:00 PM (IST)