Return, Exchange, Refund & Cancellation Policy

At Najahat Chikankari, we strive to offer you the finest handcrafted Lakhnavi attire. Please read our updated policy regarding returns, exchanges, refunds, and cancellations carefully:

1. Item Condition & Eligibility Criteria

  • Original Condition : Any item requested for return or exchange must be in its original, unused, unwashed, and unaltered condition with all original brand tags, labels, and packaging intact. 
  • Time Frame : Return or exchange requests must be initiated within 5 days of receiving your delivery. Requests made after 5 days will not be processed.
  • Mandatory Parcel Opening Video : A continuous, uncut parcel opening video (without any pause, edit, or cut) is compulsory for any return, exchange, damage, or wrong item claim.

2. Return & Refund Conditions (How Refunds Work)

A. Product Preference / Mind Change
 If you wish to return an item because you changed your mind or did not like the style:

  • No Direct Bank/Cash Refund : Direct bank refunds are not provided for preference-based returns.   
  • Store Credit : The net product amount will be credited to your account as Store Credits for future purchases on our website.
  • Shipping Costs : The customer must pay and bear the full return shipping charges.

B. Size Exchanges
If you face a sizing issue and wish to exchange the garment:

  • Shipping Costs : The customer must pay and bear the return shipping charges.

C. Damaged, Defective, or Incorrect Item Received
If you receive a damaged, defective, or wrong item:

  • 100% Free Shipping : Najahat Chikankari will cover 100% of the return shipping charges.
  • Bank Refund Option : Once the uncut opening video is verified, you have two options:
         1. Receive Store Credits, OR
         2. Receive a Full Refund directly into your Bank Account (via Bank Transfer / UPI).   
  • COD Orders for Damaged/Wrong Items : If a COD customer receives a damaged or incorrect piece, a direct Bank Transfer refund will be processed to their verified bank account after video verification (excluding the non-refundable original COD convenience charge).

3. Order Cancellation Policy

  • 24-Hour Cancellation Window : You can cancel your order within 24 hours of placing it. 
  • Strict Deadline : Once the 24-hour window has passed, no cancellation requests will be accepted under any circumstances.

4. Modifying Order Details (Address, Phone Number, Size)

If you need to change your size, shipping address, or phone number after placing an order, you must email us within the 24-hour window at erazkhan112@gmail.com.

  • Email Requirements : Please mention your Order Number in the subject line and provide the revised information in the body of the email.
  • Condition : Details can only be updated if your order has not yet been shipped. Once dispatched, no details can be changed.

Contact & Customer Support

For any further queries or assistance, feel free to reach out to us:
 Email : erazkhan112@gmail.com
 WhatsApp / Call : +91 7054575533
 Working Hours : Monday to Sunday | 10:00 AM – 8:00 PM (IST)